Frequently Asked Questions

If your iTunes is installed from Microsoft Store, your iOS device is unable to be detected via iMobie software. To tackle this issue, you need to uninstall iTunes at first. And then, please download it from Apple official website. How to uninstall the iTunes installed from Microsoft Store on Windows 10? Please refer to the following instructions:

1. To start with, please click the Windows icon in the lower left corner of the desktop. And then, please find the iTunes icon.

2. Please right-click iTunes. Then the interface below will display. Please click the Uninstall button to remove iTunes.

3. After that, you will receive the following pop-up messages to confirm whether you want to uninstall iTunes or not. Please kindly click Uninstall. Next, iTunes will be uninstalled from your computer completely.

If your iPhone, iPad, or iPod touch aren’t recognized in iTunes on Windows, you may need to turn on Apple Mobile Device Service on Windows. Here are the detailed instructions:

1. Please disconnect iTunes and disconnect your iPhone, iPad or iPod that’s connected currently.

2. Please press the Windows logo key and the R key on your computer's keyboard simultaneously to access the Run command. Then, please types services.msc and click OK option.

3. Please click Start option to turn on Apple Mobile Device Service.

4. Finally, please restart the computer and then open iTunes and connect the device.

How to sync your contents with iTunes? Please refer to the following instructions to learn more about that.

1. Please lauch iTunes and connect your device to computer via USB cable. Then your connected device will appear on the upper left of iTunes just like the picture below.

2. Please click the device icon. Then you can see the list of contents types that you can sync from your iTunes library to your device under Settings on the left side of iTunes interface. After that, please click the content type that you want to sync.

3. Please kindly check the box next to Sync to turn on syncing for that content type in the main iTunes window.

4. You will see the additional options to customize your sync settings after turning on syncing for that content type. Please tick the options to make sure that you’re syncing the content that you want to sync.

5. Then please click Apply button in the lower right corner of iTunes interface to save your syncing settings. Please click Sync button if the synchronization doesn’t start automatically.

How to turn off syncing in iTunes? Please follow the instructions below to know more about that.

1. Please open iTunes and connect your device to computer via USB cable. Then your connected device will appear on the upper left of iTunes just like the picture below.

2. Please click the device icon. After that, please click the content type that you want to turn off sync under Settings on the left side of iTunes interface.

3. Please uncheck the box next to Sync in the main iTunes window. Then all of that content type will be removed from your device.

4. Then please save your syncing settings by clicking Apply button.

iTunes will sync automatically to iPhone once you connect your iOS device with computer via the USB cable. How to stop iTunes syncing automatically to iPhone? Please refer to the following instructions to learn more about that.

1. Open iTunes on your computer.

2. Click Edit on the top left corner and click Preferences.

3. Click Device and select “Prevent iPods, iPhones and iPads from syncing automatically”. Then, click OK.

After restart iTunes, it will not sync iPhone automatically anymore.

It will be easy and convenient to sync iPhone over Wi-Fi without USB connection. How to sync iPhone over Wi-Fi with iTunes? Please follow the steps below:

1. Connect your device with computer via the USB cable at first.

2. iTunes will be opened automatically after you connect your device with computer. If not, please launch it on your computer.

3. After open iTunes, click icon in the top left corner.

4. Then, please select the Sync with this iPhone over Wi-Fi in the Options section and click Apply in the lower right corner.

After you change the settings, you can sync iPhone over Wi-Fi next time.

How to transfer music from iTunes library to computer? Please follow the detailed steps below to learn more about that.

1. Please launch iTunes on your computer firstly.

2. Please click the Songs button on the left sidebar of iTunes. Then the interface below will pop up. Please choose the songs that you want to transfer and drag them to your computer or the folder that you want to save them.

How to transfer custom ringtones from iTunes to your iOS device? Please refer to the following instructions to learn more about that.

1. Please luanch iTunes and connect your device to computer via USB cable.

2. Please find the ringtones on your computer. After that, please select the ringtone or tone that you want to import to your device and copy it.

3. Please return to iTunes and go to the the Library of Music. After that, please click on your device on the left sidebar of iTunes and click Tones. Then please paste your tone.

How to use iTunes to delete the custom ringtones? Please follow the steps below to know more about that.

1. Please open iTunes and connect your device to computer via the USB cable.

2. Please click Tones under your iOS device name in the left sidebar of iTunes.

3. Then please right-click the ringtone that you want to delete and click "Delete from Library" to remove it.

How to delete your videos on iOS device via iTunes? Please refer to the following instructions to learn more about that.

1. Please open iTunes on your computer and then connect your device to computer.

2. Please choose Movies or TV Shows under your device.

3. Please select the videos that you want to delete > Right-click > Click Delete from Library option.

To guarantee the security of backup, you can choose to encrypt iTunes backup.

1. Connect device to computer > Open iTunes > Check Encrypt iPhone backup option.

2. Once you confirm encrypting iTunes backup, you will be required to create a password. After you have done all the previous steps, iTunes will encrypt all your data backup immediately.

How to uncheck iTunes backup encryption? Please refer to the detailed instruction below to solve this issue.

1. Connect device to compute > Open iTunes > Uncheck Encrypt iPhone backup option.

2. You will be required to input password. After that, iTunes will uncheck encrypted backups.

Sometimes, you may fail to uncheck Encrypt iPhone Backup because the option is checked and it’s greyed out. If your device has the profile setup that has custom restrictions, this situation may happen. Please refer to the detailed instruction below to tackle this issue.

Go to Settings on your device > General > Tap Profiles and delete it in the Profiles bar.